Customers - The Force That Keeps us Going

Today’s business ecosystem is one that’s fiercely competitive. Gone are the days of customer service, a reactive approach to customer relationships. At Trueloader, we work towards Customer Success. We firmly believe building customer success does not happen by chance. It can happen only by design when our tone, tenor, and culture reflect our beliefs.

This is why we have a meticulously designed customer success program to engage with our current and future customers in all seriousness to help them achieve their digital transformation goals.

Solutions

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A cartoon floating bullet train enters the portal inside a transparent tunnel.

Trueloader Customer Success Program

The Gravity That Pulls Our Customers into Our Orbit

We do not want to give our customers just an “Okay” experience. We believe customer success is not about providing new features, nor is it about solving their problems. It’s not about more sales, nor is it about great reviews. It is about fostering a long-term relationship with customers ensuring that their needs and expectations will be met. It is about making them partners on a mission. It’s about taking that extra mile to ensure a smooth customer journey.

And, we know.

“When we go the extra mile, we provide the confidence for our customers to run the business peacefully. Our main goal is to become a face of trust and confidence that you know that we will solve all your issues, and you can rest assured that we are there to provide the best solution possible.”

Customer Onboarding - A Journey Towards Infinity & Beyond

Onboard

for an infinite journey through Trueverse.

Discover & Create

the blueprint of your transformation needs

Plan & Publish

your implementation procedures & processes.

Identify & Choose

a suitable environment for data movement schematics

Integrate & Implement

automation with our dedicated operators

Deploy & Activate

transformation services for real-time & scheduled workflows

Monitor & Govern

every micro transformation for secure & flawless operations

Achieve Success

by identifying pointers to increase ROI.

Discover & Create

the blueprint of your transformation needs

Plan & Publish

your implementation procedures & processes.

Identify & Choose

a suitable environment for data movement schematics

Integrate & Implement

automation with our dedicated operators

Deploy & Activate

transformation services for real-time & scheduled workflows

Monitor & Govern

every micro transformation for secure & flawless operations

Achieve Success

by identifying pointers to increase ROI.

Onboard

for an infinite journey through Trueverse.

Trueloader Customer Success Program

Agile/Kanban-driven Strategy

At Trueloader, we firmly believe Customer Success needs agile methodology more than any other function due to constantly being in touch with clients and having multiple moving parts. So, when we onboard a customer, we don’t just stop with their data integration requirements alone. We also ensure that the project and its processes in their entirety are under control in terms of time and budget.

Our team implements Agile/Kanban processes to seamlessly manage internal and external teams from development, deployment, testing, and maintenance. We employ an agile customer success strategy of continuous, iterative, interactive & incremental improvements to achieve consistently optimized client outcomes.

Fantasy island floating in the air with a modern city.

Fantasy island floating in the air with a hi-tech city.

Trueapps

Trueapps is an exclusive enterprise marketplace from Trueloader. Trueapps is a unique ecosystem that allows you to find smart solutions that drive superior solutions and helps you overcome your business challenges.

Find useful apps that integrate seamlessly into your Trueloader framework
Connect with other implementation partners in your industry
Gain valuable insights from industry experts
Collaborate with expert consultants for specific solution needs
Discover training & certification opportunities to refine your skills
Explore product/solution recommendations that align with your business objectives

In short, if it solves your business challenges and empowers your growth objectives, you will find them on Trueapps

The Trueloader Community Connect

We are always looking forward to meet and greet with our customers and other members of our community. Community connect is our periodic meet-up with our customers to understand their challenges, solution needs, and other expectations. This is an incredible opportunity for us to:

Introduce new features & functionalities
Present demos of our pipeline initiatives
Share industry best practices
Understand customer challenges
Discover the latest industry trends
Offer a forum for ideation
Provide a platform to promote innovation

This is our continuous commitment to engage with our customers on a regular basis and foster a positive, trustworthy relationship.

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Trueloader Acadamy

Trueloader offers a structured training program that is time-tested to prepare any member of your team to become an expert in data integration using Trueloader by the end of their training session. The detailed training schedule ensures that by the end of the course, the individual becomes self-reliant and gains hands-on knowledge to deal with the complex world of data integration. We also offer certification programs that enable individuals to showcase the unlearning of ETL and adapting to the futuristic integration framework. With these skill development initiatives, Trueloader equips your team and prepares them to bring about digital transformations in your enterprise.

Testimonials

Rebecca Cole

I needed the ability to combine multiple custom objects' data into 1 csv file, and have that file be dropped into an SFTP folder. Needless to say, this is a rather complex process to create. I never expected the level of support I would get from this free app! Support spent many hours on the phone with a screenshare guiding me through the entire process, making sure I not only got my task completed, but also understood all the steps involved.

Ciaran Fitzgerald

Potential to be the Best!

With a couple of very small improvements this product could be the best Salesforce ETL tool on the market. The customer service/experience has been excellent also with very prompt and informative replies.

Alex Kravets

Great customer service, robust data loader.

I was directed to TrueLoader by a word of mouth recommendation and the support team was fantastic. There was a demo and they made themselves available for on-demand support while we implemented our solution.

Michael Wüst

Great solution!

Trueloader saved us a lot of time. The integration (local database <> salesforce) was very smooth. We were able to go live within a few days.

The solution is very intuitive and easy to use. For the few cases where we needed support the customer service was amazing.

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Bringing Your Trueloader Journey To Life

The Trueloader team will travel alongside you on this incredible journey as your strategic advisors, product experts and advocates. From enabling the transformations you set out to achieve to ensuring you realize the outcomes that matter the most for you, we will be there with you every step of the way.

Get Started Today